Shipping policy

Shipping Policy

Last updated: October 14, 2026

At GiftedByRose, we aim to ensure that every order is carefully processed and delivered to you as smoothly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through giftedbyrose.com.

If you have any questions, please contact us at giftedbyrose0@gmail.com.

1. Order Processing Time

Orders are typically processed within 1–4 business days after payment confirmation.

Processing time includes order verification, preparation, quality checks where applicable, and packaging.

Processing times may be longer during holidays, promotional events, or periods of high order volume.

Business days exclude weekends and public holidays.

2. Shipping Times

Estimated delivery times depend on your destination, shipping method, product availability, and the fulfillment location.

As a general estimate, international deliveries may take approximately 5–15 business days after dispatch. Some destinations may require additional time.

These estimates are provided for guidance only and are not guaranteed delivery dates. The estimated delivery time does not include order processing time, customs clearance, or unexpected carrier delays.

The most accurate available shipping options, costs, and delivery estimates will be displayed at checkout where available.

3. Shipping Costs

1–2 business days

3–15 business days

Shipping costs are calculated based on the destination, shipping method, order details, and any applicable promotions.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

If free shipping is offered as part of a promotion, the terms and eligibility requirements will be stated in the relevant offer.

4. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email.

Once your order has been dispatched, we will send you a shipping confirmation email with tracking information when available.

Please allow several business days for tracking information to become active or update after dispatch.

You can use the tracking link provided in your shipping confirmation to check the progress of your shipment.

5. Shipping Destinations

GiftedByRose may offer shipping to selected domestic and international destinations.

Available destinations and shipping methods will be confirmed at checkout. Delivery availability may vary depending on the product and destination.

Please ensure that your shipping address is complete and accurate when placing your order.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at giftedbyrose0@gmail.com and include your order number and the corrected address.

We will do our best to make the correction before the order is dispatched, but address changes cannot be guaranteed once processing or shipping has begun.

GiftedByRose cannot guarantee delivery when an incorrect or incomplete address has been provided. Any applicable rights under consumer protection laws remain unaffected.

7. Shipping Delays

Although we do our best to meet the estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:

• Customs inspections or clearance procedures.

• Severe weather or natural disasters.

• Public holidays and peak shopping periods.

• Carrier operational issues.

• Incorrect or incomplete delivery information.

• Other unexpected logistical disruptions.

If your order is delayed, please check your tracking information first. If you need further assistance, contact us at giftedbyrose0@gmail.com.

If a delay gives you a right to cancel your order or obtain a refund under applicable law, this policy does not limit that right.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless these charges are collected at checkout or otherwise stated, the recipient may be responsible for applicable import charges in accordance with local law.

Customs procedures may also affect delivery times.

Please check your country's import requirements before placing an international order.

9. Lost, Missing, or Delayed Packages

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at giftedbyrose0@gmail.com with your order number and tracking details.

We will review the available information and, where appropriate, assist with an investigation through the shipping provider.

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbours, your local delivery provider, or the designated collection point.

Each case will be reviewed individually in accordance with applicable law. Your statutory consumer rights are not affected by this policy.

10. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at giftedbyrose0@gmail.com.

Please include your order number, a description of the issue, and clear photographs of the item and packaging where possible.

We will review your request and work with you to find an appropriate solution in accordance with our Refund & Return Policy and applicable consumer protection laws.

11. Multiple Shipments

Depending on product availability, fulfillment locations, or logistical requirements, items from the same order may be shipped separately.

If your order arrives in multiple packages, tracking information may be provided separately for each shipment where available.

12. Contact Information

For questions about shipping, tracking, or delivery, please contact us:

Store: GiftedByRose

Website: giftedbyrose.com

Email: giftedbyrose0@gmail.com

We appreciate your support and thank you for shopping with GiftedByRose.