Refund policy

Refund & Return Policy

Last updated: October 14, 2026

At GiftedByRose, customer satisfaction is important to us. If you have any questions about your order, returns, or refunds, please contact us at giftedbyrose0@gmail.com.

1. Returns

If you are not satisfied with your purchase, you may be eligible to return your item in accordance with this policy and applicable consumer protection laws.

To request a return, please contact us within 14 days of receiving your order. Include your order number, proof of purchase, and the reason for your return.

Items should be returned in their original condition, with all original packaging and accessories where applicable. You may handle an item only to the extent necessary to establish its nature, characteristics, and functioning.

Please contact us before sending any item back. We will provide instructions for the return process and the appropriate return address.

2. Return Shipping Costs

Unless the item is defective, damaged, incorrectly supplied, or applicable law requires otherwise, customers are responsible for the direct cost of returning unwanted items, provided this was communicated before purchase.

Original standard delivery costs will be refunded where required by applicable law. Additional delivery charges for choosing an express or more expensive shipping option may not be refundable.

3. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund where applicable.

Approved refunds will be issued to your original payment method. Refunds will be processed within the time required by applicable law and your payment provider's processing times.

For eligible withdrawals under applicable EU consumer law, refunds will generally be issued within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first, where permitted by law.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at giftedbyrose0@gmail.com as soon as possible.

Please include your order number, a description of the issue, and clear photographs of the item and its packaging if available.

We will review your request and offer an appropriate solution in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair, price reduction, or refund.

Your statutory consumer rights are not affected by this policy.

5. Non-Returnable Items

Certain items may be excluded from the standard right of withdrawal where permitted by applicable law. These may include:

  • Goods made to your specifications or clearly personalized for you.

  • Sealed goods that are unsuitable for return for health protection or hygiene reasons, if unsealed after delivery.

  • Other products specifically exempt from the right of withdrawal under applicable law.

These exceptions do not remove your rights if an item is faulty, defective, or incorrectly supplied.

6. Order Cancellations

If you wish to cancel an order, please email giftedbyrose0@gmail.com as soon as possible and include “ORDER CANCELLATION” in the subject line.

We will do our best to stop the order before it is processed or dispatched. Once an order has been dispatched, you may need to follow the applicable return procedure.

Nothing in this section limits any cancellation or withdrawal rights you may have under applicable law.

7. Orders in Transit or Marked as Delivered

If your order is still in transit and you have concerns about its delivery, please contact us at giftedbyrose0@gmail.com.

If your tracking information shows that your order has been delivered but you have not received it, please check with household members, your local delivery provider, or the collection point, as applicable, and contact us so we can investigate.

A delivery status marked as “delivered” does not automatically exclude any rights you may have under applicable consumer law.

8. Exchanges

If you would like to exchange an item, please contact us at giftedbyrose0@gmail.com with your order number and the item you wish to exchange.

Exchanges are subject to product availability and applicable consumer protection laws. If an item is defective or incorrect, we will address the issue in accordance with your legal rights.

9. Contact Us

For all questions regarding returns, refunds, exchanges, or cancellations, please contact:

Store: GiftedByRose

Website: giftedbyrose.com

Email: giftedbyrose0@gmail.com

We appreciate your business and will do our best to help resolve any order-related concerns fairly and promptly.

This policy does not limit any mandatory rights you may have under the consumer protection laws applicable to your purchase.